The Problem With Incident Documentation in SNFs
Incident documentation in skilled nursing facilities is delayed, inconsistent, and incomplete — and it isn't because nurses don't care. It's because they're managing residents, coordinating care, and fielding family calls. By the time there's a moment to sit down at a computer and open the EHR, critical details have faded.
Reports written hours after the event create real risk. Surveyors and regulators look for documentation consistency, complete incident details, and evidence of timely follow-up. When reports are vague, abbreviated, or missing key elements — who was present, what the environmental conditions were, what immediate steps were taken — the facility is exposed.
The problem is compounded by staff variability. A veteran charge nurse might write a thorough incident report from memory. A new hire or agency CNA might miss half the required elements. The result is a documentation record that varies by shift, by staff member, and by how busy the floor was that day. That inconsistency follows you into surveys.
How Dorothy Fixes It
Dorothy lets nurses document incidents immediately — by describing what happened in their own words, by voice or text. The AI produces a complete, structured incident report that meets documentation standards, every time, regardless of who's writing it.
No training on complex forms. No navigating multiple EHR screens. No end-of-shift catch-up documentation where details get lost. Staff speak for 30 seconds; Dorothy handles the rest.
Describe the incident
Staff describe what happened by voice or text, right after it happens. Dorothy prompts for any missing details.
Dorothy structures the report
The AI produces a complete, consistent incident note template with all required elements — who, what, when, where, immediate actions taken.
Synced to PointClickCare
Incident documentation (progress note and document) syncs to PointClickCare.
What Leadership Sees
Consistent documentation across all shifts
Every report has the same structure and completeness — regardless of whether it was written by a 20-year nurse or a first-week agency CNA.
Reduced survey risk
Complete, timely documentation is the foundation of survey readiness. Dorothy ensures every incident has what regulators and leadership expect to see.
Lower liability exposure
A complete, timestamped record — created right after the incident — is the best protection against liability claims months later.
Staff time back on care
Documentation that takes 30 seconds instead of 20 minutes means nurses spend less time at the computer and more time with residents.
Built for Skilled Nursing and Assisted Living
Dorothy is purpose-built for the incident documentation requirements of skilled nursing facilities and assisted living communities. Unlike generic documentation tools, Dorothy understands the structure of a thorough incident report — the required elements, the follow-up actions, the family notification steps.
The output isn't a general text summary. It's a structured document that maps to PointClickCare's incident module, ready to be reviewed and submitted without additional editing. Dorothy also generates follow-up action steps aligned with facility policy, and drafts family communication templates so staff have language ready to use.
Pricing is $299 per facility per month, flat rate. No per-user fees. No per-incident fees. Every staff member can use it, every time.