The Consistency Problem You Can't Solve by Training Harder
As DON, you're responsible for documentation quality across the entire facility. But you can't review every incident note before it's submitted. You can't be on the floor during the 3 AM shift when a new agency nurse is trying to figure out PointClickCare's forms. And you can't personally train every staff member — including agency staff who rotate through and don't know your protocols.
The result: documentation quality varies by who's working. Experienced staff write thorough reports. New hires write abbreviated ones. Agency nurses write whatever they can figure out. And the inconsistency in your documentation record is exactly what CMS surveyors look for when they're building a picture of your facility's quality.
More training helps at the margins, but it doesn't solve the structural problem: documentation quality still depends on individual knowledge, experience, and memory — and those vary by person and by shift.
What Changes With Dorothy
Same output, every staff member
Whether it's your charge nurse with 15 years of experience or a first-shift agency CNA, the incident report that goes into PointClickCare is complete and structured the same way. Dorothy handles the structure; staff just describe what happened.
Fewer reports to send back for corrections
Right now you're reviewing incident documentation and sending it back because they're missing information. With Dorothy, the completeness is built in — required elements are prompted for during documentation, not discovered missing afterward.
Less training for agency staff
Agency nurses don't need to know your documentation standards. They describe the incident in plain language; Dorothy produces output that meets your standards automatically.
Confidence in off-shift documentation
Night shift and weekend incidents are documented as completely as day shift incidents under your direct supervision. You see the same quality regardless of when something happened.
Practical Questions
How long does setup take?
Dorothy runs in a web browser — no installation, no IT project. Staff access it on any phone, tablet, or desktop. Setup means signing up, connecting your PointClickCare instance and having staff use it. Most facilities are fully operational within 1 day.
Will staff actually use it?
Adoption is typically faster than expected because Dorothy makes documentation easier, not harder. Staff describe what happened in about 30 seconds and the report is done. That's a significant improvement over navigating EHR forms manually. The tool that saves time gets used.
Is it HIPAA compliant?
Yes. Dorothy signs a Business Associate Agreement with every customer organization. The platform is designed to minimize PHI exposure in the AI layer, and data is encrypted in transit and at rest. Details are in the Privacy Policy.
What does it cost?
$299 per facility per month. Flat rate — unlimited staff, unlimited incidents. See the pricing page for full details.